Capturing Log Data

The Central Logger is a useful tool for diagnosing problems occurring in a Finsemble application. It's extremely customizable, and its tutorial details how you can set log levels and change logging details. ChartIQ is also available to provide support. This tutorial explicitly lists how to configure the Central Logger to export log files for field support.

Step by step instructions

To capture log data for field support, follow these steps.

  1. Click the Finsemble icon in the top left corner of the Finsemble toolbar and select "Central Logger" from the menu.

  2. Click the "Finsemble Support" button.

  3. Click "Clear Data".

  4. If gathering logs for a start-up problem, restart Finsemble and go to Step 6. Otherwise, go to Step 5.

  5. Try to recreate the problem using Finsemble's UI.

  6. If the problem occurred, save the log by clicking "Export Log."

  7. Most log files are large. Zip the log files to compress them before sending them to ChartIQ.

  1. Email the log file to support@finsemble.com. Please include a detailed description of the problem you're experiencing in your email so that we can properly diagnose the problem.

To reset the log settings back to their original values, click the "Default" button under Quick Views.

Further reading

For more information about diagnosing issues, check out Debugging Finsemble.